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How to create a HAR file for Customer Support

HAR file

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Written by Adam Bárta

For particularly stubborn login issues we may ask for a HAR file.
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Follow the steps below to record one to send to us.
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Chrome:

    1. Open Developer Tools: Right-click anywhere on the webpage you want to record and select "Inspect". You can also use the keyboard shortcut Ctrl+Shift+I (or Cmd+Option+I on Mac).

    2. Go to the Network Tab: In the Developer Tools panel, click on the "Network" tab.

    3. Start Recording: Make sure the "Preserve log" checkbox is ticked to keep the recording active across multiple page loads. A red circle at the top left of the Network tab indicates that recording is in progress. If it's grey, click it to start.

    4. Reproduce the Issue: With the Network tab open, refresh the page or perform the actions that are causing the issue you want to troubleshoot.

    5. Save the HAR File: Once you've captured the necessary activity; click on the Download icon, give the file a name, and save.
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      HAR-file.png


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    6. Email the file to [email protected]

Safari:

    1. Enable the Develop Menu: First, you may need to enable the Develop menu. Go to Safari > Preferences > Advanced and check the box at the bottom that says "Show Develop menu in menu bar".

    2. Open Web Inspector: With the Develop menu enabled, you can right-click on the page and select "Inspect Element" or go to Develop > Show Web Inspector from the menu bar (Cmd+Option+I).

    3. Go to the Network Tab: In the Web Inspector window, click on the "Network" tab.

    4. Preserve the Log: On the far right of the Network tab's toolbar, check the box for "Preserve Log".

    5. Record the Activity: Refresh the page or replicate the issue you are experiencing.

    6. Export the HAR: Click the "Export" icon, give it a name, and save the HAR file.
      ​If the "Export" option is greyed out - refresh the page to make it clickable.
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    7. Email the file to [email protected]

Edge:

    1. Launch Developer Tools: Right-click on the page and select "Inspect" or press Ctrl+Shift+I.

    2. Open the Network Tab: Click on the "Network" tab.

    3. Keep the Log: Ensure the "Preserve log" checkbox is enabled.

    4. Record the Session: Refresh the page or perform the actions you need to capture.

    5. Save the File: Once you've captured the necessary activity, click on the Download icon and give your file a name.
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    6. Email the file to [email protected]

    Firefox:

    1. Open Web Developer Tools: Right-click on the page and choose "Inspect" (or use the shortcut Ctrl+Shift+I or Cmd+Option+I on Mac).

    2. Navigate to the Network Tab: Select the "Network" tab from the developer tools menu.

    3. Persist Logs: Click the gear icon on the far right of the Network tab's toolbar and check "Persist Logs".

    4. Capture the Activity: Refresh the webpage or repeat the steps that trigger the problem you're investigating.

    5. Export the HAR File: Right-click on any of the recorded requests and choose "Save All As HAR".
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    6. Email the file to [email protected]

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